Performance Tickets

The Juilliard Box Office is open Tuesday–Friday, 11am–5pm. Contact the Box Office at (212) 769-7406 or at [email protected].

Or visit us in person at the Box Office walk-up window, located at 155 W 65th St. The walk-up window is open 1.5 hours before all ticketed performances and Tuesday–Friday, 11am–5pm.

1. What are the box office hours? 

You can reach the Juilliard Box Office at (212) 769-7406 or at [email protected] (Tuesday-Friday, 11am-5pm). The Box Office walk-up window is open 1.5 hours before all ticketed performances and Tuesday-Friday, 11am-5pm.

2. How can I contact the box office? 

The box office can be reached via phone at (212) 769-7406 or via email at [email protected]. 

3. E-Ticket Information 

An electronic ticket (e-ticket) can be presented via smart device or printed at home for entry access. The e-ticket(s) will be emailed to you at the time of purchase. You can also access your e-tickets through your account at any time. 

Each paid online ticket order includes an additional $4 handling fee. The fee is waived for members at the $250+ level in the Juilliard Association or Ovation Society. Learn more about membership at 59shoushen.com/membership.

4. Refunds/Exchanges 

All sales are final. Refunds are only allowed in limited circumstances, as explained in the canceled, rescheduled, or postponed performance policy section. 

5. Can’t use your tickets? Here’s how to donate them. 

To donate tickets you cannot use, please contact the box office at [email protected] or (212) 769-7406. 

6. Juilliard student/faculty/staff ticket information 

Juilliard students, faculty, and staff may obtain their complimentary and discounted tickets by logging into the Spektrix ticketing system via Juilliard’s Performance Calendar or by visiting 59shoushen.com/account and using their Juilliard credentials. 

7. Juilliard alumni ticket information

Tickets to Juilliard performances are available to Juilliard college alumni for 50 percent off, depending on availability. Tickets become available to the Juilliard community on the first day of sale to the general public. Alums can obtain complimentary and discounted tickets by logging into the Spektrix ticketing system via Juilliard’s Performance Calendar or by visiting 59shoushen.com/account and using their Juilliard credentials.

If the system does not recognize you and you can’t access your alumni discount, please contact [email protected] for assistance. For additional help with your account and reserving tickets, watch our How-To Video.

Please note that tickets for Juilliard performances at Alice Tully, David Geffen, and Carnegie halls are not available at the Juilliard box office but can be obtained at each venue in person or online for 50 percent off the ticket price. Request discount codes for these performances from [email protected].

8. Non-Juilliard student ticket policy 

Non-Juilliard students may purchase student-priced tickets with proof of valid full-time student status. 

Please email [email protected] to set up a non-Juilliard student account and include the following information:  

• A photocopy of your full-time student ID 
• Proof of enrollment, preferably a letter with date of attendance 
• Your school email address 

9. Military discount information 

Military veterans and active-duty military personnel may purchase discounted tickets. Please email [email protected] the following information to set up your ticket account with our military discount: 

• Your full name 
• Email address 
• Phone number 
• Address 
• A scanned copy of your Military ID 

10. Group ticket information 

Groups of 10 or more may receive discounted tickets to the event if available provided all tickets are purchased together. Payments are due at the time of reservation. Groups may be seated in any section of the venue, pending ticket availability. Discounts will be applied automatically in the cart of the person purchasing all tickets. Contact the Juilliard box office at (212) 769-7406 or [email protected] for more information. 

11. Accessibility Information 

Accessible seats are designated spaces reserved for patrons with accessibility needs or disabilities. There are no fixed seats in these locations and the adjacent seat is allocated for a companion. Use by nondisabled persons is prohibited and may result in forfeiture of tickets and any associated costs.  

For further information or assistance, please contact the box office at (212) 769-7406 or [email protected]. 

12. Different types of ticketed events 

a.     Free, no tickets required  

b.     Free, tickets required 

c.     Paid, tickets required 

d.     Pay-What-You-Wish

13. Pay-What-You-Wish tickets 

Select events are available as Pay-What-You-Wish ticketing, allowing you to choose the ticket price that's right for you. When purchasing tickets online, you'll see a $1 base price during checkout and you'll have the opportunity to enter your preferred ticket price as a donation. Or visit the Box Office (155 W 65th St) to purchase in person, Tuesday-Friday, 11am-5pm.

14. Livestreamed and on-demand performances 

Many Juilliard performances are also available via livestream at 59shoushen.com/calendar. You can filter for the “Live Streaming” performance type. Performances that are available on demand can be found in Juilliard’s media gallery.  

15. Tickets to Juilliard events in other venues 

Tickets for Juilliard concerts in Alice Tully Hall, David Geffen Hall, and Carnegie Hall, and any other outside venues may be secured at the box offices located at the respective venues. The Juilliard performance calendar provides information and a link to those box offices. 

16. Code of conduct 

Patrons must comply with the venue’s applicable rules, policies, terms, and conditions. The venue reserves the right, without refund, to refuse admission to or eject any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with venue rules. 

17. What to do if a performance is sold out 

If a performance is sold out, please continue to check online to see if tickets become available as we get closer to performances. Juilliard does not have a standby line or a waiting list for sold-out performances. 

18. Canceled, rescheduled, or postponed performance policy 

If a performance is canceled, rescheduled, or postponed, Juilliard may at its discretion refund the tickets, or patrons can donate their tickets to help support Juilliard’s educational mission. 

19. How to get to Juilliard 

Please see 59shoushen.com/directions for more information on public transportation to Juilliard and parking options. 

20. How can I become a member? 

When you become a member of Juilliard, you not only receive perks that will enlighten your life, but you also support the next generation of performing artists. Memberships begin at $100 per year. Learn more. 

21. House management information 

a.     Age restrictions 

Children under the age of 5 are not permitted in Juilliard’s theaters. 

b.     Recording 

All photography and video/audio recordings of events are strictly prohibited. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means; resell views of any virtual event; or allow others to log into your account for the purpose of watching a virtual event. 

c.     Juilliard venues 

Learn more about Juilliard venues. 

d.     Content and production warnings 

Juilliard uses reasonable efforts to relay content and production warnings before the performance whenever possible.   

e.     Bag/coat check 

All ticket holders and their belongings may be subject to search when entering the venues. Any item that the organizer or venue security personnel considers a security risk or that may be used to damage the venue or interfere with the event will be confiscated. 

d.     Late seating 

Late seating is not permitted except at the discretion of management. 

e.     Lost and found 

If you have misplaced an item before, during or after a performance, you may report it by calling (212) 799-5000. 

f.      Fire safety regulations 

Fire safety regulations require that aisles are kept clear of obstruction, including mobility assistive devices. 

g.     Food and beverages 

No food or beverages are allowed in Juilliard venues. 

What to Expect at a Relaxed Performance

Relaxed performances take an easy-going approach to noises or movements coming from the audience. They give everyone permission to relax and respond naturally. The following measures will be taken during the performance:
 

• Guests are able to enter and leave the audience space throughout the event, as needed
• Guests can vocalize or move throughout the audience space
• Fellow audience members are asked to create a no “shushing” zone
• House lights adjusted so that venue is never fully dark
• Attention to bright lights, loud noises, and surprise sensory elements, described in advance 
• Chill Out Space for guests to take a break and rejoin performance when ready
• Visual guide, with clear instructions, shared before event
• Noise-reducing headphones and fidgets available to borrow
• Staff members and artists are trained in access and inclusion best practices

View the accessibility guide to Peter Jay Sharp Theater

View the accessibility guide to Morse Recital Hall

View the accessibility guide to Judith Harris and Tony Woolfson Orchestral Studio (Room 543)

Our Privacy Policy, Ticket Purchase Policy, and any other policies, rules or guidelines that may be applicable to ticketing and other purchases are also incorporated into these Terms and Conditions. By purchasing tickets or other products, you expressly agree to these Terms and Conditions, as updated from time to time. 

Please note that while some of the events listed on the site may appeal to children, the site is not targeted at children under the age of 13. We strongly encourage all parents and guardians to monitor their children’s internet use. If you use the site, you affirm you are at least 13 years old.

You agree that you will comply with all applicable laws, rules and regulations, and that you will not: 

• Restrict or inhibit any other person from using the site. 

• Use the site for any unlawful purpose. 

• Express or imply that any statements you make are endorsed by us, without our prior written consent. 

• Impersonate any person or entity, whether actual or fictitious, including any employee or representative of our company. 

• Submit or provide links to (a) any content or information that is unlawful, fraudulent, libelous, defamatory, or otherwise objectionable, or infringes our or any third party's intellectual property or other rights; (b) any non-public information about companies without authorization; or (c) any advertisements, solicitations, chain letters, pyramid schemes, surveys, contests, investment opportunities or other unsolicited commercial communication. 

• Submit or provide links to any postings containing material that (a) could be considered harmful, obscene, pornographic, sexually explicit, indecent, lewd, violent, abusive, profane, insulting, threatening, harassing, hateful or otherwise objectionable; (b) includes the image or likeness of individuals under 18 years of age; (c) encourages or otherwise depicts or glamorizes drug use (including alcohol and cigarettes); (d) characterizes violence as acceptable, glamorous or desirable; (e) contains any personal contact information or other personal information identifying any third party; or (f) harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, ethnicity, sexual orientation, gender, age, or disability. 

• Engage in spamming or flooding. 

• Harvest or collect information about site users. 

• Order, or attempt to order, a number of tickets for an event that exceeds the stated limit for that event. 

• Use any password or code to participate in a presale or other offer on the site if you did not receive the password or code from Juilliard, or if you otherwise violate the terms of the presale or offer. 

Please review our Ticket Purchase Policy, which also govern your purchase of any tickets or other purchases through the Site, including any refunds or exchanges.   

The following purchase policies apply to your purchase of tickets for Juilliard performances and are subject to our Terms of Use, which are incorporated herein by reference. Our goal is to make your purchasing experience as simple and convenient as possible. The following policies are designed to ensure your understanding of the purchase process and your satisfaction with your purchase. Each ticket that you purchase is subject to the additional terms or restrictions set forth on that ticket or as stated by the venue. 

In continuing to complete your purchase, you are agreeing to comply with and be bound by the following terms & conditions and affirming your understanding of the following as it applies to the sales agreement. 

We may impose conditions on your use of any coupon, promotional code, credit, or gift card. You must pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred, including any applicable taxes. You may only use credit or debit cards, gift cards or vouchers that belong to you or to people who expressly authorize you to use such payment methods. 

You may not attempt to conceal your identity by using multiple internet protocol addresses, email addresses, or any other means to purchase tickets. 

Juilliard will not be held liable if you do not comply with laws related to your transactions. We may provide law enforcement with information you provide to us related to your transactions to assist in any investigation or prosecution. 

If we are unable to verify or authenticate any information you provide, or if we are no longer able to verify or authorize your credit card or bank account information, your tickets may be canceled. We may also refuse to honor all pending and future ticket purchases made with those credit card or bank accounts and/or via any online accounts associated with those credit card or bank accounts, and prohibit you from making future ticket purchases. 

You cannot use ticket bot technology to search for, reserve, or purchase tickets through the site. For the avoidance of doubt, this specifically prohibits you from using automated ticket purchasing software  and circumventing any security measure, access control system, or other technological control or measure  that is used to enforce posted event ticket purchasing limits or maintain the integrity of posted online ticket purchasing order rules. 

Please review our Privacy Policy to understand our practices regarding collection and use of information. 

If you have any questions, comments or complaints regarding these Terms and Conditions or the site, please contact the box office at (212) 769-7406 or [email protected]. 

1. Payment Methods 

We accept several methods of payment to accommodate your needs, including American Express, Visa, MasterCard, Discover, cash, and check. 

2. Order Confirmation  

Order Confirmation: Once you have submitted payment information online and your ticket purchase is successful, you will receive two emails: an order confirmation with your receipt, and a second email with your e-tickets attached via PDF. If you are not able to locate your e-tickets in your inbox please search by sender, [email protected] or by subject line, “Your e-tickets are ready!” If you still cannot find your tickets, please check your spam/junk folder.

Unable to Confirm Tickets: If you do not receive an order confirmation email and an email with e-tickets attached after submitting payment information and checking out (especially if you experience an error message or service interruption), it is your responsibility to confirm with the Juilliard Box Office that your order has been placed. Juilliard is not responsible for any loss you may incur if you fail to confirm with us before the event and in time to remedy the situation. 

3. Electronic Tickets

An e-ticket can be presented via smart device or printed at home for entry access.  You can also access your e-tickets on your account at any time. 

4. Charges and Fees 

By completing a purchase for tickets, membership or other merchandise, you agree to pay, in addition to the price for the product, other fees and charges that we may impose, including but not limited to, convenience fees, processing fees, method of delivery fees and other miscellaneous fees. The amount of each fee may vary, depending on the product you purchase and the method you select to receive your item. 
 
Fees and charges, including (but not limited to) charges for issuance, convenience, handling, processing, shipping, delivery, (including but not limited to, other courier delivery), and any other miscellaneous charges assessed by us represent, among other things, the costs we incur in providing our goods and services to you. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees. 

5. Account, Order and Billing Information Verification 

All information on accounts and orders must be valid and is subject to verification. Orders are subject to credit card approval and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, or other account or billing information—are subject to cancelation. If your order is canceled for any of the foregoing reasons, we may release your tickets to another purchaser without further notice to you. 

6. Accessible Seating 

Tickets for accessible seats (i.e., seats to accommodate wheelchairs and companion seats) are designated spaces reserved solely for patrons with accessibility needs or disabilities. There are no fixed seats in these locations and the adjacent seat is allocated for a companion. Use of accessible seats by non-disabled persons is prohibited and may result in forfeiture of tickets and removal from the venue. 

For further information or assistance, please contact the box office via phone at (212) 769-7406 or via email at [email protected].  

7. Number of Tickets / Ticket Limits 

To discourage unfair ticket buying practices, you may only purchase a specified number of tickets for each event. This ticket limit is posted during the purchase process and verified with every transaction. Each account must be linked to a unique individual and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, we reserve the right to cancel any or all orders and tickets, in addition to prohibiting future ticket purchases. Any tickets canceled due to violating the posted ticket limit will be refunded at face value, excluding any applicable fees. This includes all orders associated with the same name, e-mail address, billing address, credit card number, or other information. 

8. Ticket Transfers 

If your tickets are eligible for transfer to another person, you can transfer them digitally from your online account by forwarding your PDF tickets via email. 

Please note that transferred tickets can be canceled at any time if we determine that they were obtained fraudulently or otherwise in violation of our policies. 

9. Unlawful Resale of Tickets 

Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to resale of counterfeit tickets or copies of tickets, may result in seizure and cancelation of the tickets without compensation. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, through authorized partners, or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authorization is given by us. 

10. Canceled, Postponed, and Rescheduled Events 

Occasionally, events are canceled, postponed, rescheduled to a different date or time, or moved to a different venue: 

If the event is canceled, postponed, rescheduled, or moved, the purchaser will have the option of choosing either a refund or a donation to Juilliard in the amount of the ticket price. Any refund and/or donation policies are determined on an event-by-event basis and may be subject to limitations. If the event is approved for refunds and/or donations, we will send you a notification via email explaining your options, and you may submit a request for a refund or donation. 

If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event and inform you of any refund, donation, or exchange procedures. For the exact status on any particular canceled, postponed, rescheduled, or moved event, please check the event information online or contact our box office at (212) 769-7406 or via email at [email protected]. 

We will not be liable for travel or any other expenses that you or anyone else incur in connection with a canceled, postponed, rescheduled, or moved event. 

11. Refunds, Credits and Exchanges 

Before purchasing tickets, carefully review your event and seat selection. Exchanges and refunds will not be issued after ticket purchase except in limited circumstances, as explained in this section and the section on Canceled, Postponed, and Rescheduled Events. Physical tickets that are lost, stolen, damaged or destroyed will not be replaced. 

Refunds. If a refund is issued, it will be credited to the original method of payment used at the time of purchase. We cannot issue a refund to a different credit or debit card. If your credit card or debit card number has changed but is for the same account (e.g., a new card has been issued for the same account), the refund will be credited to that account. 

Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats/rows are added, or if seats change as a result of a venue change after purchase. 

Prices are subject to change, and we will not refund the difference between the original price and the sale price, if any. 

Donations. To donate tickets you cannot use, please contact the Juilliard box office via email at [email protected] or by phone at (212) 769-7406. 

All requests for a refund or donation are final and cannot be changed once initiated. 

Merchandise. All merchandise purchases are final. 

Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchase, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets. Should you do so, your tickets are subject to immediate cancelation, and we may in our sole discretion refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made; prohibit future purchases from all persons in whose name the credit card accounts exist; and prohibit purchases by any person who accesses any associated online account or credit card or who otherwise breaches this provision. 

12. Pricing and Possible Errors 

If the amount you pay for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted on the site or otherwise communicated to you), or if you are able to order a ticket before its scheduled on-sale or presale date or a ticket that was not supposed to have been released for sale, then we have the right to cancel that ticket (or the order for that ticket) and refund the purchase price to you. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the site. We will not be liable for travel or any other expenses that you or anyone else incur in connection with such errors. If a refund is processed in error or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase. 

When ordering tickets online with us, please ensure you are searching for tickets and placing an order using only one browser window. Searching for tickets using multiple browser windows could result in losing your tickets, errors occurring during the purchase process, or timer expiration. 

13. Compliance With Venue Policies 

You agree to comply with the venue’s applicable rules, policies, terms, and conditions. Juilliard reserves the right, without refund of any amount paid, to refuse admission to or eject any person whose conduct management deems disorderly, who uses vulgar or abusive language, who refuses to comply with health and safety protocols, or who otherwise fails to comply with venue rules. 

14. Recording, Transmission, and Exhibition 

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after a performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from or compensation to you or anyone acting on your behalf. In the case of virtual events, you may view the virtual event solely for your own personal purposes. 

You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event. 

15. Consent to Search 

You and your belongings may be searched upon entry to the event. You expressly consent to such searches and waive any related claims that may arise in connection with those searches. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Certain items are prohibited on the premises, including without limitation: firearms, alcohol, drugs, and controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles, and containers. 

16. Fire Safety Regulations 

Fire safety regulations require that aisles are kept clear of obstruction, including mobility assistive devices.